Intelligent call center integrated with CRM — never miss another call
Cloud call center that integrates directly with CRM. Every call is logged, recorded, and linked to the right customer. Automatic transcription and post-call summaries included.
Free for 14 days · Set up the same day
Trusted by 10,000+ businesses
Challenges you're facing
Today
Missed calls go untracked — customers wait but never receive a callback
With NextX
Intelligent queue automatically redistributes missed calls and alerts supervisors when service levels drop
Today
IVR menus are rigid — every change requires a technician and takes days to implement
With NextX
Visual drag-and-drop IVR designer with JSONB Call Flow and Lua runtime — changes are applied instantly, no IT ticket needed
Today
The call center and CRM are separate systems — agents constantly switch between them manually
With NextX
Deep integration with NextX CRM — look up customers, create tickets, and place orders directly from the softphone interface
Visual. Flexible. Productive from week one
Built for modern businesses — no complex setup, ready to use immediately.
Softphone & Calls
- WebRTC Softphone: Make and receive calls directly in the browser — no software to install, no physical SIP phone required.
- Call Flow Designer: Drag-and-drop logic blocks, saved as JSONB and executed by Lua runtime — flexible and blazing fast.
- IVR Visual Builder: Build multi-level support scripts with keypad inputs, voice recognition, and TTS — no programming needed.
- Call Recording: Automatically record 100% of calls, stored securely and fully searchable — replay any call at any time.
Queue & Distribution
- Queue Management: Monitor service level percentage and average wait time in real time, with intelligent overflow configuration when queues are overloaded.
- Real-Time Monitoring: Live agent and queue status board; supervisors can change an agent's status or end a call when needed.
- Agent Management: Schedule shifts, track availability status, view activity logs, and analyze performance for every agent.
- Business Hours & Holidays: Configure working hours by day and set up holiday schedules that automatically route to voicemail.
Campaigns & Reporting
- Outbound Campaigns: Upload contact lists from CSV, schedule auto-dialing, assign agents by skill, and track progress in real time.
- AHT / FCR / CSAT Reports: Full dashboard for average handle time, first-call resolution rate, and customer satisfaction scores.
- SIP Trunk Wizard: Connect to 6 popular SIP providers via a step-by-step wizard — no telecom engineer required.
- AI call transcription & summary: Automatically convert call audio to text, analyze sentiment and keywords to evaluate call quality at scale.
Already running in businesses of every size
Awards & Recognition
Sao Khue Award 2024
Make in Vietnam Digital Technology Product
Vietnam Representative at Asia Tech x Singapore 2023
More than 10,000 customers across Vietnam
From SMEs to large enterprises — NextX supports every step of your digital transformation
TOYOTA Long Thanh — End-to-end digital transformation of customer management and care with NextX
Toyota Long Thanh digitized customer management and care end-to-end with NextX, delivering a professional buying and after-sales experience.
Read the story
TOYOTA Thai Hoa Tu Liem — A thorough, lasting digital transformation with NextX
A trusted Toyota dealership in Hanoi with over 10 years of growth, now running customer management and care on NextX.
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NextX rolls out NextX CRM for Honda Head Gia Hoa
Improving customer experience and standardizing operations across the Honda Head Gia Hoa dealership network.
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RMIT officially deploys NextX CRM
NextX deployed its CRM for RMIT, streamlining management workflows and raising operational efficiency.
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Hanoi College officially deploys NextX
The solution helps Hanoi College manage students and streamline its academic processes.
Read the story
BILUXURY deploys NextX DMS for field sales management
NextX deployed NextX DMS for Biluxury, streamlining the sales process and lifting business performance.
Read the storyTransparent pricing
NextX AI Call is included in the Professional plan and above.
Frequently asked questions
Get started with NextX AI Call — free for 14 days
Call a NextX specialist or start your trial — we demo on your own data.
Free setup & training