Omnichannel messaging — Zalo, Facebook, Email, and Chat in one inbox
Unify Zalo OA, Facebook Messenger, Email, and Live Chat into a single inbox. AI bot answers FAQs 24/7 and routes complex conversations to the right agent automatically.
Free for 14 days · Set up the same day
- Zalo message receivedNew customer · 21:47, after hours·
- Detect intentPrice & stock · model A5·
- Check price & stockNextX AI Sales data·
- Reply to customerOffer installation booking·
- Create customer in CRMSource: Zalo OA·
- Assign a follow-upCall back 9:00 tomorrow·
Trusted by 10,000+ businesses
Challenges you're facing
Today
Agents juggle 4 separate apps (personal Zalo, Zalo OA, Messenger, web chat) to respond to customers
With NextX
Unified Inbox consolidates all messages into one interface, clearly sorted by channel and status
Today
No visibility into who the customer is — agents ask for information from scratch every time
With NextX
Real-time visitor tracking combined with CRM profiles — automatically identify the customer and display purchase and interaction history the moment a message arrives
Today
Repetitive questions eat up the majority of an agent's time
With NextX
AI Chatbot answers FAQs with high accuracy using pgvector; quick-reply shortcuts help agents respond up to 3x faster
Visual. Flexible. Productive from week one
Built for modern businesses — no complex setup, ready to use immediately.
Inbox & Channels
- Unified Inbox: Consolidate Zalo OA, Facebook Messenger, personal Zalo (via sidecar bridge), and Widget into one shared inbox.
- Chat Widget: Embed the widget via iframe with 1st-party cookies to identify returning visitors and track their on-site journey.
- Zalo OA: Connect Zalo Official Accounts with automatic token renewal — never interrupted by authentication expiry.
- Facebook Messenger: Connect via standard Facebook OAuth in 4 steps; supports multiple Pages simultaneously within one workspace.
AI & Automation
- AI Chatbot: pgvector-powered chatbot answers accurately from your knowledge base, auto-syncs the Sales product catalogue, and never hallucinates.
- Round Robin Distribution: 5 strategies: basic RR, smooth Weighted RR, skill-based routing, priority-based, and hybrid — always route to the best available agent.
- Quick Reply Shortcuts: A searchable library of canned responses accessible via keyboard shortcuts — reduce response time to just seconds.
- Real-Time Visitor Tracking: See the customer's current page, time on site, and navigation path before they even send their first message.
Agent Productivity
- Internal Notes: Yellow sticky notes visible only to the team — collaborate without the customer seeing internal context.
- Create Tickets & Orders: Open a ticket or order form directly inside the chat window — synced to CRM and Call Center without switching tabs.
- Customer Profile Panel: View the full purchase history, tickets, calls, and interactions for the customer alongside the live conversation.
- Labels & Tagging: Tag and categorize conversations by topic, product, or stage — for precise filtering and reporting.
Already running in businesses of every size
Awards & Recognition
Sao Khue Award 2024
Make in Vietnam Digital Technology Product
Vietnam Representative at Asia Tech x Singapore 2023
More than 10,000 customers across Vietnam
From SMEs to large enterprises — NextX supports every step of your digital transformation
TOYOTA Long Thanh — End-to-end digital transformation of customer management and care with NextX
Toyota Long Thanh digitized customer management and care end-to-end with NextX, delivering a professional buying and after-sales experience.
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TOYOTA Thai Hoa Tu Liem — A thorough, lasting digital transformation with NextX
A trusted Toyota dealership in Hanoi with over 10 years of growth, now running customer management and care on NextX.
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NextX rolls out NextX CRM for Honda Head Gia Hoa
Improving customer experience and standardizing operations across the Honda Head Gia Hoa dealership network.
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RMIT officially deploys NextX CRM
NextX deployed its CRM for RMIT, streamlining management workflows and raising operational efficiency.
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Hanoi College officially deploys NextX
The solution helps Hanoi College manage students and streamline its academic processes.
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BILUXURY deploys NextX DMS for field sales management
NextX deployed NextX DMS for Biluxury, streamlining the sales process and lifting business performance.
Read the storyTransparent pricing
NextX AI Chat is included in the Professional plan and above.
Frequently asked questions
Get started with NextX AI Chat — free for 14 days
Call a NextX specialist or start your trial — we demo on your own data.
Free setup & training