Terms of Service | NextX

1. Acceptance of terms

By signing up for or using the NextX services, you agree to be bound by these Terms of Service. If you act on behalf of an organisation, you confirm that you have the authority to bind that organisation.

2. Description of the service

NextX provides an AI business management platform as software-as-a-service (SaaS), including the modules NextX AI CRM, NextX AI Sales, NextX AI Chat, NextX AI Call, NextX AI DMS, NextX AI HRM, NextX AI Office and related products.

3. Accounts and security

You are responsible for keeping your login credentials secure
Notify NextX immediately if you detect unauthorised access
Do not share an account between several people unless your plan allows it
NextX is not liable for damage caused by disclosed login credentials

4. Payment and refunds

Billing cycle: monthly or yearly, depending on the plan you choose
Upgrades: take effect immediately; the difference is prorated by day
Downgrades: take effect from the next billing cycle
Refunds: within the first 30 days if you are not satisfied, no questions asked
Invoices: electronic invoices sent by email; software plans are not subject to VAT

5. Data ownership

You retain full ownership of the data you enter into NextX. NextX may not use this data for any purpose other than providing the service to you, unless you give explicit consent.

When you connect a Google account (Google Calendar, Google Meet, YouTube, Google Analytics, etc.), NextX's access to and use of that data is governed by section 9 of our Privacy Policy and the Google API Services User Data Policy, including the Limited Use requirements.

6. Limitation of liability

NextX does not guarantee that the service will be uninterrupted or error-free. NextX's maximum legal liability shall not exceed the total service fees you paid in the most recent 12 months.

NextX is not liable for indirect damages, loss of profit, or data loss caused by third-party failures or force majeure events.

7. Service level (SLA)

Starter: 99% uptime per month (about 7.2 hours of downtime allowed)
Professional: 99.5% uptime per month (about 3.6 hours)
Enterprise: 99.9% uptime per month (about 43 minutes)

If the SLA is breached, NextX will credit the next month's service fee proportionally.

8. Acceptable use

You may not use NextX to:

Send spam or bulk email without consent
Violate the law or the rights of third parties
Exploit, attack or disrupt the system
Store illegal content or content that infringes intellectual property rights

9. Termination

You can cancel your subscription at any time from the account management page. NextX may terminate the service if you seriously breach these Terms, after 15 days' notice.

After termination you have 30 days to export your data before it is permanently deleted.

10. Governing law

These Terms are governed by the laws of Vietnam. Any dispute shall be resolved by the competent People's Court in Hanoi, Vietnam.

11. Contact

NextX Future Joint Stock Company (NextX JSC)
Email: support@nextx.vn
Hotline: +84 902 243 822 — 1900 61 29

Hanoi office: 6th floor, Sudico Building, Me Tri Street, Tu Liem Ward, Hanoi, Vietnam
Ho Chi Minh City office: 69/2 Phan Dinh Phung, Tan Phu Ward, Ho Chi Minh City, Vietnam