NextX support is now inside the app
No more Zalo groups. Message us right from the screen you are on. The bot answers first, a NextX agent takes over, and every request has a number you can track until it is done.
Message NextX in 3 steps
- 1
Click Support
The headset button at the top right of the header, in every module: CRM, Sales, Chat, Office… On small screens only the icon shows.
- 2
Describe what you need
One sentence is enough: which screen, what you were doing, what went wrong. You can attach a screenshot and mask details first.
- 3
Track your request
The bot answers first, then an agent takes over. The panel shows Request #N · in progress. A red dot on Support means a new reply.
Before and now
| Zalo group (before Nov 10) | Message NextX (from Nov 10) | |
|---|---|---|
| Answers | Staff reply when they see the message | Bot answers first, a named agent takes over |
| Tracking | Messages scroll away | Request #N · in progress, you know when it is done |
| Screen viewing | Install remote software, read out codes | Click Allow on the request card, Stop at any time |
| Sensitive data | The whole group sees it | While NextX views your screen, inputs, passwords and amounts are masked |
Old Zalo groups become read-only. NextX stays in the group so you can read the history any time.
When NextX needs to see your screen
Every option needs your approval. Nothing happens until you accept.
View together in the app
The issue is inside NextX. Choose view only, or allow clicks and approve each one.
Let NextX into your company
View only or edit, for 1 hour or 24 hours. Revoke at any time; every action is logged.
Share your screen
The issue is outside NextX: printer, browser, local files. Pick the right window, audio included.
Remote control
Installing agents, printers, call software. Download NextX Quick Support from the card, then click Allow in the app.
Screen sessions are recorded and kept for 30 days. A red bar stays on top while NextX is viewing.
FAQ
What happens to our Zalo group?
From Nov 10 it becomes read-only. NextX stays in the group, so you can still read old messages. New requests go through the app.
We do not use Office. Can we still message NextX?
Yes. The Support button is in every module, nothing extra to buy.
Where do I message on the mobile app?
Tap the ✨ icon in the app, then choose Message NextX.
Should I send passwords in chat?
No. Do not type passwords, OTP codes or account numbers in messages. If a password is needed, say it on a call after granting access.
I cannot log in. What now?
Call 0902243822 or email support@nextx.vn. Locked companies can still message NextX on the lock screen.
Windows says "Windows protected your PC" when opening NextX Quick Support?
Click More info, then Run anyway. Only download the app from the Message NextX card or a link NextX sent you.